Privacy Policy

Introduction

Punica ("we," "our," or "us") operates ReplyFan, an AI-powered chatbot service that allows content creators to create personalized AI personas trained on their existing content (podcasts, videos, newsletters, coaching calls, etc.) and interact with their fans through WhatsApp and Telegram. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service.

By using ReplyFan, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our service.

Information We Collect

Personal Information

Email address (when provided)
Username or display name
WhatsApp or Telegram user identifiers
Account creation and last activity timestamps

Usage Data

Last 20 messages in the conversation history between users and AI personas
AI model usage metrics (tokens used, response times)
Service interaction patterns and frequency
Subscription status and billing information

Content Data

Podcasts, videos, newsletters, coaching calls, and other content (with creator permission)
Content metadata (titles, descriptions, channel information)
AI persona training data derived from creator content
Conversation context for maintaining chat continuity

Payment Information

We use Stripe to process payments. We collect:

Stripe customer IDs and subscription IDs
Payment amounts and currency
Subscription types and billing cycles
Payment status and transaction history

Note: We do not store credit card numbers or other sensitive payment information. This data is securely handled by Stripe.

Usage Analytics

We collect limited analytics data to understand how ReplyFan is performing and to improve the experience. This may include:

Message delivery and response success rates
Feature usage statistics (e.g., voice messages, subscription actions)
General device information such as operating system and app version
Aggregate engagement metrics (e.g., number of active users per creator)

How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide and maintain our AI chatbot service
AI Persona Creation: To train personalized AI personas based on creator content
Conversation Context: To maintain context in ongoing conversations we store the last 20 messages in the conversation history
Payment Processing: To process subscriptions and manage billing
Content Advice: To provide AI-powered suggestions for new content based on audience interactions
Service Improvement: To analyze usage patterns and improve our service
Customer Support: To respond to inquiries and provide technical support
Security: To monitor for abuse and ensure service security
Legal Compliance: To comply with applicable laws and regulations

AI Data Processing

ReplyFan uses artificial intelligence to create personalized chatbot responses. This process involves several types of data processing:

Conversation Data Flow

When users interact with AI personas, the following occurs:

User messages (text and voice) are sent to OpenAI's servers for processing
OpenAI generates responses (text and voice) based on the creator's trained persona
Responses are returned to ReplyFan and delivered to users

Data Retention by OpenAI

OpenAI may retain conversation data according to their policies. We have no control over OpenAI's data retention practices. Users should review OpenAI's privacy policy for details about their data handling.

Creator Content Processing

To create AI personas, we process podcasts, videos, newsletters, coaching calls, and other creator content. This content is used solely to train the creator's personalized AI persona and is not shared with other users or used for other purposes.

Third-Party Services

We use the following third-party services that may have access to your information:

OpenAI

We use OpenAI's API to power our AI chatbot functionality. When you interact with our AI personas, your conversation data is shared with OpenAI for processing and response generation. OpenAI may process, store, and use this conversation data according to their privacy policy and terms of service. By using our service, you consent to this data sharing with OpenAI.

Important: OpenAI may use conversation data to improve their models. If you have concerns about this, please review OpenAI's privacy policy before using our service.

Stripe

We use Stripe for payment processing. Stripe handles all payment information according to their privacy policy and security standards.

Google Analytics

We use Google Analytics to understand website usage. Google may collect information according to their privacy policy.

Data Security and Storage

We implement appropriate security measures to protect your information:

Encryption of data in transit and at rest
Secure database hosting
Regular security audits and monitoring
Access controls and authentication measures
Regular backups and disaster recovery procedures

Data Retention

We retain your information for the following periods:

Account Data: Until you delete your account or request deletion
YouTube Transcripts: Until the creator cancels their service agreement
Conversation History: Until account deletion for context maintenance
Usage Analytics: Aggregated data may be retained for service improvement
Payment Records: As required by law and accounting standards

When you cancel your account, we will delete all your personal data within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Restriction: Request limitation of processing your information
Objection: Object to certain types of data processing

To exercise these rights, please contact us at replyfanapp@gmail.com

International Users

ReplyFan is a worldwide service. If you are located outside Canada, please note that:

Your information may be transferred to and processed in Canada
We comply with applicable international privacy laws
European users have additional rights under GDPR
California users have additional rights under CCPA

Children's Privacy

ReplyFan is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has used our service, please contact us immediately.

For Parents and Guardians

If you are a parent or guardian and believe your child has provided us with personal information or is using our service, please contact us immediately:

Email: replyfanapp@gmail.com
Subject: "Guardian Request - Child Account"
Include: Child's account information and your relationship

We will promptly investigate and, if confirmed, immediately delete all personal information associated with the child's account and terminate the account.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: replyfanapp@gmail.com

Company: Punica

Location: Ontario, Canada