Terms of Service

Last updated: October 18, 2025

Acceptance of Terms

These Terms of Service ("Terms") govern your use of ReplyFan, an AI-powered chatbot service operated by Punica ("we," "our," or "us"). By accessing or using our service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our service. We reserve the right to modify these Terms at any time, and your continued use of the service constitutes acceptance of any changes.

Service Description

ReplyFan is an AI-powered chatbot service that allows content creators to:

  • Create personalized AI personas based on their existing content (podcasts, videos, newsletters, coaching calls, etc.)
  • Deploy AI chatbots on WhatsApp and Telegram platforms with your own voice message support
  • Engage with their audience 24/7 through automated conversations (text and voice)
  • Receive AI-powered content advice based on audience interactions
  • Access analytics and insights about audience interactions

The service uses advanced AI technology, including OpenAI's language models, to generate responses that reflect the creator's style, knowledge, and personality.

Eligibility

To use ReplyFan, you must:

  • Be at least 18 years of age (or have parental/guardian consent if under 18)
  • Have the legal capacity to enter into binding agreements
  • Provide accurate and complete registration information
  • Be a content creator with existing content (podcasts, videos, newsletters, coaching calls) for AI persona creation
  • Comply with all applicable laws and regulations

We reserve the right to refuse service to anyone at any time.

Creator Accounts and Access

To use ReplyFan as a content creator, you must create an account and provide access to the content that will be used to train your AI persona. This may include podcasts, videos, newsletters, or other media that you own or have permission to use.

After your persona is trained, ReplyFan will provide you with dedicated WhatsApp and Telegram chatbot accounts, which you can share publicly with your audience. These chatbots allow fans to interact with your AI persona directly.

  • Maintain the accuracy and ownership of the content you provide.
  • Ensure your chatbot’s tone and responses align with your intended audience.

Subscriptions and Revenue Sharing

Fans can chat with your AI persona for free with limited daily messages. To continue unlimited access or unlock premium features, fans can subscribe directly through WhatsApp or Telegram using ReplyFan’s seamless in-app payment system.

As a content creator, you will receive a share of the subscription revenue from premium users interacting with your AI persona. The specific revenue split will be agreed upon between you and ReplyFan prior to your chatbot’s launch.

ReplyFan covers all development, hosting, and maintenance costs. You will not be charged to create or maintain your AI chatbot unless otherwise agreed in writing.

Payment Processing

All payments and subscription renewals are processed securely through Stripe. ReplyFan does not store any sensitive payment information. By subscribing or receiving revenue shares, you agree to comply with Stripe's terms of service and privacy policy.

Subscription Management

Fans can start, pause, or cancel their subscriptions directly through WhatsApp or Telegram at any time. Cancellation takes effect at the end of the current billing period.

Creator Dashboard and Insights

ReplyFan provides each creator with access to a dashboard containing anonymized performance metrics, including:

  • Total fan messages and engagement levels
  • Number of free and subscribed users
  • Conversation trends and engagement insights
  • AI-powered content advice based on audience conversations

These analytics are intended to help creators understand fan engagement and develop new content ideas. No private user data or individual conversations are shared.

Creator Responsibilities

As a creator using ReplyFan, you agree to:

  • Provide accurate and lawful content for AI persona training.
  • Respect the intellectual property rights of others and use only content you own or have rights to.
  • Understand that conversations are processed by OpenAI’s API for generating responses, and consent to their data usage practices as part of using our service.

AI Persona and Content

Content Ownership

You retain full ownership of all content you provide, including any recordings, videos, transcripts, or written materials used to create your AI persona. ReplyFan does not claim ownership of your original work.

Permission to Use Content

By using our service, you grant ReplyFan permission to:

  • Access and process your approved content to train and maintain your AI persona.
  • Store and reference this content for improving conversation accuracy and continuity.

Content Usage Restrictions

ReplyFan will not use your content for any other purpose without your written consent. This includes:

  • Training AI personas for other creators.
  • Using your content for marketing materials or demonstrations.
  • Sharing your content with third parties.
  • Commercial use beyond maintaining your chatbot.

Prohibited Content and Activities

You may not use ReplyFan to create, distribute, or promote content that:

  • Violates any applicable law or regulation.
  • Violates the terms of service of WhatsApp or Telegram.
  • Contains hate speech, harassment, discrimination, or personal attacks.
  • Promotes violence, terrorism, or illegal activities.
  • Infringes on intellectual property or privacy rights.
  • Contains sexually explicit or otherwise inappropriate material.
  • Spreads false, misleading, or harmful information.
  • Attempts to impersonate others or misrepresent identity.
  • Attempts to hack, disrupt, or damage our systems.

We reserve the right to suspend or terminate any account that violates these restrictions.

Liability and Disclaimers

AI-Generated Content

While we make every effort to ensure AI responses are accurate and appropriate, ReplyFan does not warrant their completeness or reliability. We recommend that creators periodically review their AI persona’s interactions to maintain consistency with their brand voice.

Third-Party Liability

We are not responsible for the actions or content of third-party services, including OpenAI, Stripe, WhatsApp, or Telegram. Any issues with these services are subject to their respective terms of service.

Incident Response

In the event of harmful or incorrect AI-generated advice, we will:

  • Investigate the incident promptly upon notification
  • Take appropriate corrective measures
  • Implement safeguards to prevent similar incidents
  • Work with OpenAI to address any model-related issues

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We are not liable for any downtime, data loss, or service interruptions.

You agree to indemnify and hold ReplyFan harmless from any claims, damages, or losses arising from your use of the service or the actions of your AI persona.

Termination

We may terminate or suspend your account immediately, without prior notice, for any of the following reasons:

  • Violation of these Terms of Service
  • Engaging in prohibited activities
  • Fraudulent or illegal use of the service
  • At our sole discretion for any reason

Upon termination, your access to the service will cease immediately, and all your data will be deleted within 30 days, except where retention is required by law.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these Terms or your use of ReplyFan will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the service. Your continued use of ReplyFan after changes are posted constitutes acceptance of the modified Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: replyfanapp@gmail.com

Company: Punica

Location: Ontario, Canada

By agreeing to these terms, you grant ReplyFan permission to process and use your provided content exclusively for creating and maintaining your AI persona. You retain full ownership of your original content. ReplyFan will not use your content for other creators or purposes without your explicit consent.

Questions about this document? Contact us at replyfanapp@gmail.com